Refund and Returns Policy

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. A receipt or proof of purchase is required.

Refunds
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Sale Items
Only regular-priced items may be refunded. Sale or promotional items are not eligible for refunds.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange something for the same item, email us at nate@sandiegotequilatour.com

Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift, or was sent to the gift giver first, the refund will be issued to the original purchaser and they will be notified.

Tour Cancellation Policy
You may modify or cancel your tour reservation up to 24 hours before your scheduled tour time for a full refund or reschedule. Cancellations made within 24 hours of the tour are not eligible for a refund, but we may issue a gift certificate for future use at our discretion.

Need Help?
For any questions regarding refunds, returns, exchanges, or cancellations, contact us at nate@sandiegotequilatour.com